Phone: 020 3870 2085
Our Sash Windows Reviews
Nothing speaks more loudly than the reviews from our valued customers. We are proud to have a Trust Pilot score of 4.7/5, so we know we’re hitting target when it comes to delivering the quality products and expert installation our customers want.
At Sash Windows, our customers are a top priority, matched with our commitment to producing the best windows and doors. We pride ourselves on being a long-established family business and treating our customers with the care and respect that we would want for our homes. Click here to see what our lovely customers have to say about us.
Great company
Great company. Super positive approach from the start. Real craftsman who cared about the job. Highly recommend this team.
Steve Huckstep
18 reviews
16 Mar 2023
Valued Customer
Over the past 2 years the team at Williams Richards have restored and rebuilt all of the sash windows and a bay window in our Edwardian house.
Phill
18 reviews
12 Mar 2023
Excellent from start to finish
We had 8 X bespoke sash windows made. Completely satisfied with the quality of the windows, the fitting and customer service. They have made a tired house look shiny again.
Sharon Lovatt
2 Reviews
16 Feb 2023
Sash window replacement
We needed three sash windows replaced in our Georgian house and have been delighted with the work carried out by William Richards. From the first contact with Robin, followed by Kieran in the planning stage through to the fitters Ryan, Jack and Jordan the whole process was excellent. All staff were friendly, professional and capable and we will certainly use them again.
Simon Hampton
18 reviews
10 May 2022
What a wonderful company
What a wonderful company. From first contact with the lovely and informative Robin, then the amazing Kieran and then the wonderful Ricardo who has just fitted new windows in our bay window and 2 other rooms, we have been delighted. They are so professional, polite and have done such a good job we have booked ...
Customer
2 reviews
02 Dec 2021
Sash windows restored/replaced
I’ve recently had all of my Sash windows replaced/repaired and the quality and finish is amazing. The guys working on site were lovely and my kids were sad to see them leave at the end of the job. Now the windows are in it is like a different house, so much warmer and draft free. Highly recommend.
Luke Sedzikowski
1 review
28 Jan 2023
1,000’s of Happy Sash Windows Customers
Great company
Great company. Super positive approach from the start. Real craftsman who cared about the job. Highly recommend this team.
Steve Huckstep
18 reviews
16 mar 2023
Sash windows restored/replaced
I’ve recently had all of my Sash windows replaced/repaired and the quality and finish is amazing. The guys working on site were lovely and my kids were sad to see them leave at the end of the job. Now the windows are in it is like a different house, so much warmer and draft free. Highly recommend.
Luke Sedzikowski
1 Reviews
28 Jan 2023
New Sash windows
Very happy with this company. Great team from the salesman to the surveyor David,( who answered any email questions almost by return whatever day or time, to the excellent CRAFTSMAN fitter Adrain, who took incredible care and often missed lunch due to being so professional and in the zone when fitting the sash’s. Very clean and trustworthy worker. The lead time was quite long but delivery and fitting was ahead of expectations and I was kept well informed by head office prior to fitting. Lovely quality and tidy job .
Bridgnorth guy
8 Reviews
8 Mar 2023
Excellent from start to finish
We had 8 X bespoke sash windows made. Completely satisfied with the quality of the windows, the fitting and customer service. They have made a tired house look shiny again.
Sharon Lovatt
2 Reviews
16 Feb 2023
Satisfied customer
"Really good experience from getting a quote to final fitting. Everything very clearly explained, very detailed quote. Very professional staff, helpful, informative. Care taken with furnishings & possessions. I have only taken off one star for the long lead in time but as this is a small company making bespoke products it is to be expected & in my case they delivered slightly ahead of schedule plus i was kept fully informed. Satisfied customer "
Ms elaine bowater
11 reviews
20 Jan 2023
Amazing craftsmanship and a very professional team
"Our new windows and door are absolutely amazing! We were quite worried about trusting anyone with our period property after previous bad experiences but we need not have been concerned. Paul and Jordan did an incredible job. Paul made sure all the work was of the highest standard and the craftsmanship of the windows and doors is brilliant. Everything all tidied up as well. Will definitely be having more work done in the future and can highly recommend. Thank you all "
Caroline Sturdy Colls
1 review
4 Dec 2022
Installation of new sash window in our offices.
"We would like take the opportunity to thank you and your team for superlative work at our offices with the new sash windows. We have had superb service from the initial contact to the installation. All the staff have been incredibly professional and polite, the fitters were friendly, tidy and thorough with the installation. We are delighted with our new windows, they really make our office stand out and inside the rooms seem brighter. The windows bring great pleasure to all of us. We will have no hesitation in recommending William Richards to any friends, family and business acquaintances. "
Robert Soteriou
1 review
1 Dec 2022
We are very satisfied with the window…
We are very satisfied with the window installation. The company quided us through the Council procedure for Grade 2 listed properties. The workmanship was excellent and we would thoroughly recommend this company.
Clive Franceschi
10 reviews
12 Dec 2022
Valued Customer
"Over the past 2 years the team at Williams Richards have restored and rebuilt all of the sash windows and a bay window in our Edwardian house. We have nothing but praise for the quality, workmanship and professionalism of the whole team. Nothing short of 100% satisfaction will suffice and we feel that we are a valued customer who will never look anywhere else for our windows and doors. Next up are bespoke replacement bay/ French doors for our kitchen which we are very excited about. Phil and Steph"
Phil
8 reviews
17 Aug
Sash window replacement
We needed three sash windows replaced in our Georgian house and have been delighted with the work carried out by William Richards. From the first contact with Robin, followed by Kieran in the planning stage through to the fitters Ryan, Jack and Jordan the whole process was excellent. All staff were friendly, professional and capable and we will certainly use them again.
Simon Hampton
2 reviews
10 May 2022
Large Victorian sash window restoration
"I have just had my huge Victorian sash windows refurbished and I could not be happier- the craftsmanship and finish is excellent in fact my decorator commented he had not come across so smooth and well repaired windows and they specialise in working on heritage buildings. Ricardo and Paul were completely charming and very professional great ambassadors for an excellent company who have done a wonderful job - I highly recommend this company."
Susan Jenkinson
3 reviews
6 May 2022
What a wonderful company
What a wonderful company. From first contact with the lovely and informative Robin, then the amazing Kieran and then the wonderful Ricardo who has just fitted new windows in our bay window and 2 other rooms, we have been delighted. They are so professional, polite and have done such a good job we have booked them again to replace the sash windows in the rest of the property. Many thanks to all three and to the guys in the workshop who produced such quality windows, Katherine and Terry at Elmdon Lodge
customer
2 reviews
2 Dec 2021
Great workmanship
Just had 8 enormous Victorian sash windows replicated in Slim line double glazing by William Richards. Had 5 companies in (visiting 3 of their workshops) to discuss options & quote. Chose this small family business and so glad I did in every respect. Advice, Craftsmanship, workmanship, cost & dedication were faultless. When we had a hitch with locks it was sorted with good sense & best haste. So impressed on such a big job.
Vicky Nash
10 reviews
27 Oct 2021
Just the job!
Just had 2 bedroom sash windows refurbished and painted by 3 hard working chaps who have made a first class job. Secondary double glazing had to be taken out and replaced and it was all done in 2 days with everywhere hoovered and rooms left spotless. I'm hoping I don't have to have any other windows done but will have no hesitation to go back to William Richards if the need arises!
McKane
10 reviews
26 May 2019
Excellent from start to finish
"Excellent from start to finish Very knowledgeable salesman. Gave options and prices Accurate survey / report Excellent quality hardwood sash frames. Heritage glass. Paint is sprayed on to a high quality finish Quality fitting of the sashes and repairs to sills and frames Great after sales service."
Mill House, Edlesborough
2 reviews
17 Dec 2020
We have just had 7 sash windows…
We have just had 7 sash windows refurbished in our home and would thoroughly recommend WRSW. From start to finish they were professional and completely trustworthy. The actual tradesman doing the work, Ryan, was a pleasure to deal with, expert at his job and treated our home with respect.
Jon Bourne
2 reviews
10 May 2021
We found this company professional
We found this company professional, friendly and efficient. They are knowledgeable about their subject , kept their appointments and worked to their timescales and estimate. They were tidy and the work was high quality. We would not hesitate to recommend to others.
Allison Scott
3 reviews
1 Jun 2020
Excellent company
We had Robin and his team around to fix two sash windows, which were in very poor condition. They were incredibly professional, clean and tidy and polite, as well as doing a great job on the repairs, can't fault them. We will definitely be using them again.
james fenwick
4 reviews
9 Apr 2019
The company are very professional and did an excellent job
"The company are very professional and employ experts who have worked with sash windows for many years. The first surveyor came first to look at the window to see what was needed. the cord had broken and the window needed a complete renovation. He explained what William Richards could do to mend the window, balance it and draft proof it. Another engineer then came to measure it and make sure it was right. Then I was contacted and a time for the work to be done was booked in. The person who did the work came to the house, was very helpful and kind, worked hard all day and made a brilliant job of the window. I now can open the window, it has new fittings which look fantastic and it is quieter and warmer in the room. He put a new cord in the window and balanced it. I can lock the window too and it still has the original old glass. I like to keep the period features in the house, which was built in 1904. I don't want any UPVC in the house at all! I like the old windows. He also cleaned up the dust after he had finished the work. I am very pleased with the work which was done and can recommend William Richards. A worker rang to make sure everything was ok and that I was pleased with the work. The firm could not be more helpful, they really made an effort to do a good job and want their customers to be pleased with the work."
Marion
2 reviews
4 Feb 2023
Fantastic standard of service
Robin was fantastic at every step and it's clear he has a passion for his work, which comes through in the care taken and the high standard of finish. Great communication, easy to work with and a pleasure to have round. Highly recommended
Heather
3 reviews
23 Mar 2019
Outstanding service and first class product
Following an issue with the sash windows installed by our builder into our new kitchen extension, we have replaced them with windows made by William Richards. We have been impressed throughout with the knowledge, care and attention to detail shown by Robin, and also the two fitters Mark and Russell. We are absolutely delighted with the quality of our new windows and would not hesitate to use this small family firm again. I might also add that whilst our windows should have been fitted during the lockdown, we were kept informed and up to date throughout, and were impressed with the speed in which they were able to complete our work once safe to do so.
Jenny Montgomery
7 reviews
29 May 2020
Fantastic service
Fantastic service and great communication throughout the whole process of making our new sash windows and restoring the old frames. The guys did a great job and we’re really pleased with the results.
Fantastic service
1 review
27 Oct 2021
The guys that renovated our 20 plus…
The guys that renovated our 20 plus sash windows were punctual, courteous, clean & tidy, paid attention to detail, trustworthy and professional. They’ve done a really fantastic job. Thanks Robin, Ben & John.
Justine Watson
1 review
17 Apr 2019
Complete Satisfaction
"Our three Victorian sash windows, and front door, at the front of our terraced house were in desperate need of replacement. The WRSW website persuaded us that this was the firm to contact. Robin, and then Kieran, made site visits and we were impressed by their friendly demeanours and their reassurance that the job could be completed successfully. Steve who installed the windows and door was genuinely committed to the work and demonstrated great skill in overcoming the difficulties posed by a 150 year old building. We are so pleased with the results. No more draughts and the constant hum of traffic noise from the main road no longer audible. The new double glazed sash windows and the neatly fitting front door are a delight to look at and have made the house warmer and cosier."
Mr Leo Mullan
4 reviews
19 Nov 2021
Excellent service and quality products
We originally planned to replace or repair some old single glazed sash windows, but were very pleased, when Robin came to visit us, to find that our old casement windows could be fixed too. In the end we opted for replacement rather than repair and are very pleased that we did. We also decided to have our rather tired looking front door replaced with a new oak one. We are delighted with the appearance of all the windows and the door and amazed by how much warmer and draught free our house is. The service we received was fantastic, with Robin and Kieran both keeping us updated with progress and ensuring we were happy at all times when the fitting was taking place. The fitters did an excellent job and were very pleasant and efficient throughout. We would highly recommend this company.
Ruth Mason
5 reviews
29 Dec 2020
Period property sash windows expertise!
Would thoroughly recommend the company for their professional service and skilled craftsmen to both make new, and restore existing, sash windows for a period home.
Peter Langston
8 reviews
1 Sep 2021
A reliable and professional service…
A reliable and professional service from start to finish - everything as described, on time and completed in full. Polite, tidy, great workmanship - would recommend
Andrea Fretwell
1 review
13 Jan 2021
Excellent service
Extremely high standard of work, excellent customer service from enquiry to completion, I have no hesitation in recommending this company.
Patrick Ross-Osborne
4 review
8 Oct 2021
Absolutely first class service
Absolutely first class service - highly recommend! Helped us at such short notice, thank you so much again. Sarah
Sarah Sharpe
2 reviews
14 Jul 2022
Crossley Stone House - Character back to life . . .
Crossley Stone House - Character back to life . . .
Debbie Geary
1 review
5 Jul 2022
Delighted with my new windows
"WRSW have just completed work on 8 sash windows, fitting four with new double glazed units and repairing the existing sashes in the other four. The double glazing is very discrete, you can hardly see it is there but it has significantly cut the noise from the road at the front of the house. WRSW carefully replicated details from the old windows when making the new units, an important feature as the house is in a conservation area. The other windows required a fair amount of TLC to bring them back to safe working condition and the joiner Ryan deserves particular credit for bringing the large bay window back from the brink. All the windows are now draught-free, rattle-free and looking very good - I've already had compliments from neighbours. I always felt confident that the work was in good hands: Ryan and the team of decorators worked hard and efficiently (and tidied up after themselves!), Robin and Kieran kept me informed about the progress of my job, visited several times while the work was being done and did a final inspection at the end of the work. I am delighted with the final results and would recommend WRSW without hesitation."
LW, Shrewsbury
2 reviews
19 Nov 2020
We have a Regency home in need of proper sash windows
"We have a Regency home in Cheltenham, when we bought it, it already had 5 aluminum framed, double glazed sash windows at the front, they were probably installed around 1986-ish, before the house was grade II listed. I asked WRSW to install proper wooden framed, double glazed replacement windows. I originally wanted 1 glass pane over 1 glass pane (as per neighbouring houses on either side) The listed building planning department advised that this wouldn't be permitted, and a 6 over 6 design would be the only sash approved. They also believed that the wooden framed glazing bars (to support the 6 panes, would need to be substantial in width in order to hold the double glazed 'lights' (glass panels). WRSW were extremely helpful in contacting the council directly and assuring them that the glazing bars were authentic in design, of the correct width and could still hold the double glazed lights. When the work took place, they send a craftsman named Ryan, Ryan spent around 8 days on site, he was extremely easy to have around, respectful and happy to work quietly and importantly, taking care to minimize dust. We can't recommend this firm highly enough, fantastic windows, great comms, lovely staff and beautiful windows at a very reasonable price."
Tony Holmes
32 reviews
21 Mar 2022
Excellent
"Excellent advice, service and fitting. Superb job. Thank you Robin, Kieran and Mark. "
Nicky Ellery
2 reviews
5 Mar 2021
Fantastic service
Fantastic service, very professional, friendly and reliable. Highly recommend!
Suad Marr
1 review
26 Aug 2020
Fantastic job
Fantastic job, would definitely recommend William Richards sash windows
S Cooper
3 reviews
29 May 2020